Shutdown requests

Tiaki Wai amalgamated with Wellington Water on 1 July 2026 and is the new organisation delivering water services across Wellington, Hutt, Porirua and Upper Hutt cities. This website is being updated to reflect this change, but some content remains in the name of Wellington Water and is subject to ongoing review. 

Before you engage in any work that requires a planned shutdown in the public water network or a critical asset, it is important that you submit a request for approval to Tiaki Wai. 

Click here for the templates and submit a shutdown request.

Click here for the Quick Reference Guide.

Click here for the full process outline.