We're anticipating higher-than-usual call volumes. While our team is working hard to assist everyone as quickly as possible, you may experience longer wait times.

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About Us / Contact / Email Notification Service

Email notification service

At Tiaki Wai we want to make it as easy as possible for you to find out what is happening with your water and the network. 

You can subscribe to the following:

  • Outage notice - for updates on water outages
  • Discharge notice - for updates on Wastewater Treatment Plant discharges
  • Fluoride monitoring - for updates on fluoride services at Water Treatment Plants


Your information will only be used to send the selected notifications. You will be able to unsubscribe or change your selections at any time through the preferences link in all emails. 

Network Status

See the Network Status for current water updates

Report an issue

Please contact your local council for an issues regarding your drinking water, stormwater or wastewater